Skip to main content

Mechanic Job Description

Mechanics are the core team members of the Service Department. Our Mechanics repair, service, and assemble a wide variety of bicycles. A successful mechanic will meet or exceed our customers expectations when performing repairs and service. Mechanics will ensure every work order they complete is safe to ride, performs as designed, and meets the customer expectations as set by the Service Writer. 

ESSENTIAL JOB RESPONSIBILITIES

  • Maintain the Company’s standard for Customer Service Excellence
  • Ensure that each work order maintains the Service Managers expectations for our service teams work-flow: intake, job prioritization, service part order management, occur in an efficient and profitable manner
  • Work under the direction of the Service Manager to maximize sales revenue and achieve goals set for the Service Department – both labor and parts 
  • Assist with new bike sales and accessory installations when needed
  • Assist with the cleaning and organization of the service area
  • Responsible for safety, security, cleanliness, and organization
  • Availability to work at least one weekend day per week
  • Maintain a positive, helpful attitude and ensure customer satisfaction!

MINIMUM QUALIFICATIONS AND EXPERIENCE

  • Proven mechanical aptitude 3+ years of bicycle retail experience
  • Excellent analytical and problem-solving skills
  • Exceptional organizational and time management skills with strong follow-through and attention to detail
  • Expert knowledge of a variety of bicycle categories, service procedures, and tooling
  • Highly effective verbal, written and interpersonal communication and customer service skills
  • Team oriented yet confident and reliable to work autonomously, methodically, and effectively prioritize daily workload
  • Proficient computer skills
  • Maintain a welcoming and friendly environment for all customers and all employees, ensuring high staff morale within the sales team and the store as a whole