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Bike Builder Job Description

The Bike Builder is the Service Department’s entry level position. Our goal is to help the Bike Builder develop their skills with the goal of qualifying them to transition into a role as a mechanic at Full Cycle. The bike builder assembles new bicycles and ensures every assembly is safe to ride, performs as designed, and is ready for purchase. 

ESSENTIAL JOB RESPONSIBILITIES

  • Maintain the Company’s standard for Customer Service Excellence
  • Methodically and efficiently assemble new bicycles to our standards 
  • Work under the direction of the Service Manager to maximize sales revenue and achieve goals set for the Service Department
  • Assist with basic repairs and accessory installations when needed
  • Assist with the cleaning and organization of the service area
  • Availability to work at least one weekend day per week
  • Maintain a positive, helpful attitude and ensure customer satisfaction!

MINIMUM QUALIFICATIONS AND EXPERIENCE

  • Proven mechanical aptitude with a desire to for continued growth
  • Excellent analytical and problem-solving skills
  • Exceptional organizational and time management skills with strong follow-through and attention to detail
  • A basic knowledge of bicycles, proper set up, adjustments, and functionality
  • Highly effective verbal, written and interpersonal communication and customer service skills
  • Excellent analytical and problem-solving skills
  • Team oriented yet confident and reliable to work autonomously, methodically, and effectively prioritize daily workload
  • Proficient computer skills
  • Maintain a welcoming and friendly environment for all customers and all employees, ensuring high staff morale within the sales team and the store as a whole