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Warranty & Crash Replacement Policy

  • Warranty Processing Fee: $50. (for customers that did not purchase item from FC).
  • Crash Replacement Fee: $50. (for customers that did not purchase item from FC).
  • Processing fee covers:
    • Gathering all information that is required to submit a warranty request or Crash   replacement request claim, submitting the claim and managing the claim from start to finish. 
    • Information required, (can be emailed to fcpearlservice@gmail.com after speaking with a Service Team member)
      • Proof of purchase. (can be a JPG photo of receipt, online purchase invoice,  credit card statement, etc) with date, item and customer name.
      • Photo of the serial number on the bike (a good photo that clearly shows the serial number).
      • Photo of damage. 
      • Photo of entire bike or item.
      • Must be the original owner.
      • If emailing information, please include last name, “warranty” as subject, (ie: Smith, Warranty).
  • *Labor charges may apply to install any warranty or crash replacement item if item is older than 60 days.
  • *Shipping charges may apply depending on manufacturer’s policy. 
  • *Warranty - refers to any manufacturer’s defective item and can be replaced at no cost if the claim meets the manufacturer’s guidelines. 
  • *Crash replacement - may be an option when a rider falls or crashes damaging a frame, wheel or component under normal riding conditions. If the manufacturer has this as an option, the customer may pay for that component at a discounted amount and will cover all labor and shipping costs associated with shipping and installation of said item or component. 

This Warranty may be void under the following circumstances and does not apply to damage caused by:

  • Improper assembly or installation.
  • Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
  • Corrosion.
  • Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product.
  • Failure to perform maintenance or service at appropriate intervals in accordance within the manufacturer recommended time frames.

Please be aware that warranties can take up to 4 weeks from start to finish. 

Full Cycle/ Colorado MultiSport does not guarantee any outcome when submitting a “Warranty Request or Crash Replacement Request” claim.