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WARRANTY & crash replacement policy


  • Warranty Processing Fee$50. (for customers that did not purchase item from FC).
  • Crash Replacement Fee$50. (for customers that did not purchase item from FC).
  • Processing fee covers:
    • Gathering all information that is required to submit a warranty request or Crash   replacement request claim, submitting the claim and managing the claim from start to finish. 
    • Information required(can be emailed to fcpearlservice@gmail.com after speaking with a Service Team member)
      • Proof of purchase. (can be a JPG photo of receipt, online purchase invoice,  credit card statement, etc) with date, item and customer name.
      • Photo of the serial number on the bike (a good photo that clearly shows the serial number).
      • Photo of damage. 
      • Photo of entire bike or item.
      • Must be the original owner.
      • If emailing information, please include last name, “warranty” as subject, (ie: Smith, Warranty).


  • *Labor charges may apply to install any warranty or crash replacement item if item is older than 60 days.
  • *Shipping charges may apply depending on manufacturer’s policy. 
  • *Warranty - refers to any manufacturer’s defective item and can be replaced at no cost if the claim meets the manufacturer’s guidelines. 
  • *Crash replacement - may be an option when a rider falls or crashes damaging a frame, wheel or component under normal riding conditions. If the manufacturer has this as an option, the customer may pay for that component at a discounted amount and will cover all labor and shipping costs associated with shipping and installation of said item or component. 

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This Warranty may be void under the following circumstances and does not apply to damage caused by:

  • Improper assembly or installation.
  • Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
  • Corrosion.
  • Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product.
  • Failure to perform maintenance or service at appropriate intervals in accordance within the manufacturer recommended time frames.

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Please be aware that warranties can take up to 4 weeks from start to finish. 

Full Cycle/ Colorado MultiSport does not guarantee any outcome when submitting a “Warranty Request or Crash Replacement Request” Claim.


CLICK HERE TO DOWNLOAD OUR WARRANTY FORM