100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
|Order Amount||Shipping cost||Store Pickup*|
|Up to $20.00||$11.99||FREE|
|$50.01 and over||$7.99||FREE|
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
If you purchased an item shown as "IN STORE", it will be available for pickup once we contact you by phone or email. Items shown as 'AVAILABLE TO ORDER' will need to be shipped from one of our distributors, and will be subject to variable order and shipping timelines. We will contact you when ready for pick-up.
Most orders will be ready within one business day. You may also check your order status at anytime from our website by clicking My Account and then Review Order History.
If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.
Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
- Time: You have 30 days from purchase to request a refund.
- Method of Refund: Refund will be applied to the original form of payment.
- Product Condition: Product must be new or like new condition in order to return.
- Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store details page.
- Charges: Customer is responsible for any shipping costs related to the return.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. We reserve the right to cancel any order where errors in pricing or availablity exist regardless of the source of the error. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!